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Open Town Hall
Open Town Hall

Tell us about your experience connecting with the City of Tucson.

278 registered responses


What are the most common reasons you contact the City? (select all that apply)

Response Percent Response Count
Pay a bill/ticket/fee (water, trash/recycling, citation, permit) 43.5% 121
Turn on/off a service (water or trash/recycling) 13.7% 38
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds) 27.0% 75
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way) 16.2% 45
Report a pothole 30.2% 84
Obtain a permit 5.4% 15
File a non-emergency report 14.4% 40
Emergency services (police, fire) 18.3% 51
Request general or miscellaneous information (find forms, property information, event or meeting info) 23.7% 66
Records request 6.8% 19
Housing 1.4% 4
Homelessness (vacant buildings, camps, etc.) 5.0% 14
Other 18.7% 52

How often do you contact the City?

Response Percent Response Count
Daily 0.7% 2
Weekly 3.2% 9
Monthly 25.5% 71
Occasionally 48.6% 135
Rarely or Never 21.9% 61

How do you typically connect with the City?

Response Percent Response Count
In person 2.9% 8
By phone 30.9% 86
Finding information/resources on-line 37.4% 104
Email 20.5% 57
Smart phone app 2.9% 8
Other 5.4% 15

Do you try to call or find information on the website first?

Response Percent Response Count
Yes 50.0% 4
No 50.0% 4

Do you try to find information on the City’s website before calling?

Response Percent Response Count
Yes 64.0% 55
No 36.0% 31

How do you know what number to call?

Response Percent Response Count
I search for the number by service 34.9% 30
I search for the number by department 32.6% 28
I have a list of the numbers I need 23.3% 20
I just call different City numbers until I find the right one or get transferred to the right person 9.3% 8

What is your experience finding the right City phone number to call?

Response Percent Response Count
Very easy 15.1% 13
Easy 32.6% 28
Neither easy nor difficult 25.6% 22
Difficult 22.1% 19
Nearly impossible 4.7% 4

Why did you give that answer:

Answered
58
Skipped
220

How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

Other:

Answered
19
Skipped
259

Why did you select your number 1 choice?

Answered
251
Skipped
27

Not including emergency needs, when would be the best days and time of day for you to connect with the City?

Response Percent Response Count
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me 52.5% 146
Extended business hours (Weekdays, 7 AM to 6 PM) work best for me 20.9% 58
Early morning and/or evening hours (6 AM to 7 PM) work best for me 11.5% 32
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me 15.1% 42

Is there anything you’d like us to know about your experiences with the days/times City services are available?

Answered
88
Skipped
190

How would you prefer to file non-emergency police reports?

Response Percent Response Count
On-line 51.8% 144
In person (at a station) 1.4% 4
Over the phone (a dedicated number that is not 911) 33.1% 92
By mobile application 8.3% 23
Other 5.4% 15

How would you describe your most recent experience with the City?

Response Percent Response Count
Excellent 30.6% 85
Good 28.8% 80
Neither good or bad 25.2% 70
Bad 8.6% 24
Terrible 6.8% 19

Please tell us about that experience and why you rated it the way you did.

Answered
198
Skipped
80

What type of proactive information would you like? (select all that apply)

Response Percent Response Count
Bill information (due date, amount owed, etc.) 47.8% 133
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.) 70.5% 196
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.) 59.7% 166
Project information (construction schedules, progress, road closures, delays, etc.) 64.7% 180
Alerts (road closures, light outages, flooding, etc.) 62.2% 173
News releases 32.4% 90
Status of your requests (pot holes, landscaping, graffiti, etc.) 66.2% 184
Event information 30.6% 85
Other 10.8% 30

What is your zip code?

Answered
277
Skipped
1

What age range do you fall into? (Optional)

Response Percent Response Count
16-22 year’s old 1.1% 3
23-38 year’s old 14.9% 41
39-54 year’s old 20.7% 57
55-73 year’s old 45.8% 126
74-91 year’s old 17.5% 48

Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.

Response Percent Response Count
Student at University of Arizona 3.3% 9
Business Owner 10.7% 29
Employed Full Time 37.9% 103
Employed Part Time 9.6% 26
Stay at Home Parent 2.2% 6
Work Multiple Jobs 5.9% 16
City of Tucson Resident 48.9% 133
Retired 45.2% 123
Name not available
October 11, 2019, 7:53 AM
  • What are the most common reasons you contact the City? (select all that apply)
    • Other - Have alley behind my house graded
  • How often do you contact the City?
    • Occasionally
  • How do you typically connect with the City?
    • Email
  • How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

    1. Email
  • Other:
    No response.
  • Why did you select your number 1 choice?

    easy

  • Not including emergency needs, when would be the best days and time of day for you to connect with the City?
    • Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me
  • Is there anything you’d like us to know about your experiences with the days/times City services are available?
    No response.
  • How would you prefer to file non-emergency police reports?
    • On-line
  • How would you describe your most recent experience with the City?
    • Excellent
  • Please tell us about that experience and why you rated it the way you did.
    No response.
  • What type of proactive information would you like? (select all that apply)
    • Unplanned City service information (water or trash/recycling outages, emerging issues, etc.)
  • What is your zip code?
    85730
  • What age range do you fall into? (Optional)
    • 55-73 year’s old
  • Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
    • Employed Full Time
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.