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Open Town Hall

Tell us about your experience connecting with the City of Tucson.

343 registered responses


What are the most common reasons you contact the City? (select all that apply)

Response Percent Response Count
Pay a bill/ticket/fee (water, trash/recycling, citation, permit) 42.6% 146
Turn on/off a service (water or trash/recycling) 15.7% 54
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds) 24.5% 84
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way) 17.2% 59
Report a pothole 31.2% 107
Obtain a permit 5.8% 20
File a non-emergency report 12.5% 43
Emergency services (police, fire) 16.6% 57
Request general or miscellaneous information (find forms, property information, event or meeting info) 22.4% 77
Records request 5.8% 20
Housing 1.2% 4
Homelessness (vacant buildings, camps, etc.) 4.7% 16
Other 16.9% 58

How often do you contact the City?

Response Percent Response Count
Daily 0.6% 2
Weekly 3.5% 12
Monthly 24.2% 83
Occasionally 47.5% 163
Rarely or Never 24.2% 83

How do you typically connect with the City?

Response Percent Response Count
In person 2.6% 9
By phone 30.3% 104
Finding information/resources on-line 35.6% 122
Email 22.4% 77
Smart phone app 4.4% 15
Other 4.7% 16

Do you try to call or find information on the website first?

Response Percent Response Count
Yes 55.6% 5
No 44.4% 4

Do you try to find information on the City’s website before calling?

Response Percent Response Count
Yes 67.3% 70
No 32.7% 34

How do you know what number to call?

Response Percent Response Count
I search for the number by service 37.5% 39
I search for the number by department 33.7% 35
I have a list of the numbers I need 21.2% 22
I just call different City numbers until I find the right one or get transferred to the right person 7.7% 8

What is your experience finding the right City phone number to call?

Response Percent Response Count
Very easy 17.3% 18
Easy 33.7% 35
Neither easy nor difficult 26.0% 27
Difficult 19.2% 20
Nearly impossible 3.8% 4

Why did you give that answer:

Answered
67
Skipped
276

How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

Other:

Answered
24
Skipped
319

Why did you select your number 1 choice?

Answered
307
Skipped
36

Not including emergency needs, when would be the best days and time of day for you to connect with the City?

Response Percent Response Count
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me 55.7% 191
Extended business hours (Weekdays, 7 AM to 6 PM) work best for me 19.0% 65
Early morning and/or evening hours (6 AM to 7 PM) work best for me 10.5% 36
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me 14.9% 51

Is there anything you’d like us to know about your experiences with the days/times City services are available?

Answered
110
Skipped
233

How would you prefer to file non-emergency police reports?

Response Percent Response Count
On-line 52.8% 181
In person (at a station) 1.5% 5
Over the phone (a dedicated number that is not 911) 33.2% 114
By mobile application 7.9% 27
Other 4.7% 16

How would you describe your most recent experience with the City?

Response Percent Response Count
Excellent 32.1% 110
Good 28.6% 98
Neither good or bad 24.5% 84
Bad 8.5% 29
Terrible 6.4% 22

Please tell us about that experience and why you rated it the way you did.

Answered
246
Skipped
97

What type of proactive information would you like? (select all that apply)

Response Percent Response Count
Bill information (due date, amount owed, etc.) 46.1% 158
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.) 67.3% 231
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.) 57.7% 198
Project information (construction schedules, progress, road closures, delays, etc.) 60.6% 208
Alerts (road closures, light outages, flooding, etc.) 59.8% 205
News releases 29.2% 100
Status of your requests (pot holes, landscaping, graffiti, etc.) 65.3% 224
Event information 28.6% 98
Other 12.0% 41

What is your zip code?

Answered
342
Skipped
1

What age range do you fall into? (Optional)

Response Percent Response Count
16-22 year’s old 0.9% 3
23-38 year’s old 15.6% 53
39-54 year’s old 19.4% 66
55-73 year’s old 45.9% 156
74-91 year’s old 18.2% 62

Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.

Response Percent Response Count
Student at University of Arizona 2.7% 9
Business Owner 10.4% 35
Employed Full Time 39.5% 133
Employed Part Time 8.6% 29
Stay at Home Parent 2.1% 7
Work Multiple Jobs 5.3% 18
City of Tucson Resident 46.0% 155
Retired 44.8% 151
Leighton Rockafellow
December 13, 2019, 10:38 AM
  • What are the most common reasons you contact the City? (select all that apply)
    • Report a pothole
  • How often do you contact the City?
    • Occasionally
  • How do you typically connect with the City?
    • By phone
  • Do you try to find information on the City’s website before calling?
    • Yes
  • How do you know what number to call?
    • I search for the number by department
  • What is your experience finding the right City phone number to call?
    • Easy
  • Why did you give that answer:
    Because it is.
  • How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

    1. By phone

    2. Email

    3. Smart phone App
  • Other:
    Easiest for me
  • Why did you select your number 1 choice?

    2nd easiest for me

  • Not including emergency needs, when would be the best days and time of day for you to connect with the City?
    • Standard business hours (Weekdays, 8 AM to 5 PM) work best for me
  • Is there anything you’d like us to know about your experiences with the days/times City services are available?

    No

  • How would you prefer to file non-emergency police reports?
    • On-line
  • How would you describe your most recent experience with the City?
    • Neither good or bad
  • Please tell us about that experience and why you rated it the way you did.

    Reported pot hole is @ 721 N Tucson Blvd + numerous potholes at Tucson Blvd @ 9th, all in the N. bound lanes. This report came out as Tucson Blvd @ 6th which is incorrect.

  • What type of proactive information would you like? (select all that apply)
    • Status of your requests (pot holes, landscaping, graffiti, etc.)
  • What is your zip code?
    85719
  • What age range do you fall into? (Optional)
    • 55-73 year’s old
  • Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
    • Business Owner
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.