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Open Town Hall
Open Town Hall

Tell us about your experience connecting with the City of Tucson.

397 registered responses


What are the most common reasons you contact the City? (select all that apply)

Response Percent Response Count
Pay a bill/ticket/fee (water, trash/recycling, citation, permit) 39.8% 158
Turn on/off a service (water or trash/recycling) 16.6% 66
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds) 23.4% 93
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way) 16.9% 67
Report a pothole 33.0% 131
Obtain a permit 5.5% 22
File a non-emergency report 12.8% 51
Emergency services (police, fire) 15.6% 62
Request general or miscellaneous information (find forms, property information, event or meeting info) 20.7% 82
Records request 5.3% 21
Housing 1.3% 5
Homelessness (vacant buildings, camps, etc.) 4.3% 17
Other 18.6% 74

How often do you contact the City?

Response Percent Response Count
Daily 1.0% 4
Weekly 3.8% 15
Monthly 23.2% 92
Occasionally 46.9% 186
Rarely or Never 25.2% 100

How do you typically connect with the City?

Response Percent Response Count
In person 2.3% 9
By phone 31.7% 126
Finding information/resources on-line 34.0% 135
Email 22.7% 90
Smart phone app 3.8% 15
Other 5.5% 22

Do you try to call or find information on the website first?

Response Percent Response Count
Yes 55.6% 5
No 44.4% 4

Do you try to find information on the City’s website before calling?

Response Percent Response Count
Yes 62.7% 79
No 37.3% 47

How do you know what number to call?

Response Percent Response Count
I search for the number by service 38.9% 49
I search for the number by department 32.5% 41
I have a list of the numbers I need 20.6% 26
I just call different City numbers until I find the right one or get transferred to the right person 7.9% 10

What is your experience finding the right City phone number to call?

Response Percent Response Count
Very easy 17.5% 22
Easy 32.5% 41
Neither easy nor difficult 25.4% 32
Difficult 20.6% 26
Nearly impossible 4.0% 5

Why did you give that answer:

Answered
86
Skipped
311

How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

Other:

Answered
29
Skipped
368

Why did you select your number 1 choice?

Answered
356
Skipped
41

Not including emergency needs, when would be the best days and time of day for you to connect with the City?

Response Percent Response Count
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me 55.7% 221
Extended business hours (Weekdays, 7 AM to 6 PM) work best for me 19.9% 79
Early morning and/or evening hours (6 AM to 7 PM) work best for me 9.8% 39
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me 14.6% 58

Is there anything you’d like us to know about your experiences with the days/times City services are available?

Answered
129
Skipped
268

How would you prefer to file non-emergency police reports?

Response Percent Response Count
On-line 50.9% 202
In person (at a station) 1.5% 6
Over the phone (a dedicated number that is not 911) 35.8% 142
By mobile application 7.8% 31
Other 4.0% 16

How would you describe your most recent experience with the City?

Response Percent Response Count
Excellent 32.5% 129
Good 28.5% 113
Neither good or bad 23.2% 92
Bad 9.1% 36
Terrible 6.8% 27

Please tell us about that experience and why you rated it the way you did.

Answered
290
Skipped
107

What type of proactive information would you like? (select all that apply)

Response Percent Response Count
Bill information (due date, amount owed, etc.) 44.6% 177
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.) 65.7% 261
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.) 55.2% 219
Project information (construction schedules, progress, road closures, delays, etc.) 59.2% 235
Alerts (road closures, light outages, flooding, etc.) 56.4% 224
News releases 27.2% 108
Status of your requests (pot holes, landscaping, graffiti, etc.) 64.2% 255
Event information 27.7% 110
Other 12.1% 48

What is your zip code?

Answered
396
Skipped
1

What age range do you fall into? (Optional)

Response Percent Response Count
16-22 year’s old 0.8% 3
23-38 year’s old 15.0% 59
39-54 year’s old 19.1% 75
55-73 year’s old 48.3% 190
74-91 year’s old 16.8% 66

Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.

Response Percent Response Count
Student at University of Arizona 2.8% 11
Business Owner 9.7% 38
Employed Full Time 38.5% 150
Employed Part Time 9.5% 37
Stay at Home Parent 2.1% 8
Work Multiple Jobs 5.4% 21
City of Tucson Resident 44.4% 173
Retired 45.4% 177
Name not available
June 19, 2020, 11:43 AM
  • What are the most common reasons you contact the City? (select all that apply)
    • Pay a bill/ticket/fee (water, trash/recycling, citation, permit)
  • How often do you contact the City?
    • Rarely or Never
  • How do you typically connect with the City?
    • By phone
  • Do you try to find information on the City’s website before calling?
    • No
  • How do you know what number to call?
    • I search for the number by service
  • What is your experience finding the right City phone number to call?
    • Difficult
  • Why did you give that answer:
    Water Service changes on Computer......very difficult for me.
  • How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

    1. By phone

    2. Email

    3. In person

    4. Access to information/resources on-line
  • Other:
    email.
  • Why did you select your number 1 choice?

    Because due to quarantine I am home.

  • Not including emergency needs, when would be the best days and time of day for you to connect with the City?
    • Standard business hours (Weekdays, 8 AM to 5 PM) work best for me
  • Is there anything you’d like us to know about your experiences with the days/times City services are available?

    no

  • How would you prefer to file non-emergency police reports?
    • Over the phone (a dedicated number that is not 911)
  • How would you describe your most recent experience with the City?
    • Neither good or bad
  • Please tell us about that experience and why you rated it the way you did.

    I could not register for water changes over computer.

  • What type of proactive information would you like? (select all that apply)
    • Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.)
    • Alerts (road closures, light outages, flooding, etc.)
  • What is your zip code?
    85715
  • What age range do you fall into? (Optional)
    • 74-91 year’s old
  • Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
    • Retired
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.