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Open Town Hall

Tell us about your experience connecting with the City of Tucson.

319 registered responses


What are the most common reasons you contact the City? (select all that apply)

Response Percent Response Count
Pay a bill/ticket/fee (water, trash/recycling, citation, permit) 43.6% 139
Turn on/off a service (water or trash/recycling) 15.4% 49
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds) 26.0% 83
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way) 16.6% 53
Report a pothole 30.4% 97
Obtain a permit 5.6% 18
File a non-emergency report 12.9% 41
Emergency services (police, fire) 16.9% 54
Request general or miscellaneous information (find forms, property information, event or meeting info) 22.9% 73
Records request 6.0% 19
Housing 1.3% 4
Homelessness (vacant buildings, camps, etc.) 5.0% 16
Other 17.6% 56

How often do you contact the City?

Response Percent Response Count
Daily 0.6% 2
Weekly 3.4% 11
Monthly 25.4% 81
Occasionally 47.0% 150
Rarely or Never 23.5% 75

How do you typically connect with the City?

Response Percent Response Count
In person 2.8% 9
By phone 31.7% 101
Finding information/resources on-line 35.7% 114
Email 21.3% 68
Smart phone app 3.4% 11
Other 5.0% 16

Do you try to call or find information on the website first?

Response Percent Response Count
Yes 55.6% 5
No 44.4% 4

Do you try to find information on the City’s website before calling?

Response Percent Response Count
Yes 67.3% 68
No 32.7% 33

How do you know what number to call?

Response Percent Response Count
I search for the number by service 37.6% 38
I search for the number by department 33.7% 34
I have a list of the numbers I need 20.8% 21
I just call different City numbers until I find the right one or get transferred to the right person 7.9% 8

What is your experience finding the right City phone number to call?

Response Percent Response Count
Very easy 16.8% 17
Easy 32.7% 33
Neither easy nor difficult 26.7% 27
Difficult 19.8% 20
Nearly impossible 4.0% 4

Why did you give that answer:

Answered
66
Skipped
253

How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

Other:

Answered
21
Skipped
298

Why did you select your number 1 choice?

Answered
286
Skipped
33

Not including emergency needs, when would be the best days and time of day for you to connect with the City?

Response Percent Response Count
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me 55.2% 176
Extended business hours (Weekdays, 7 AM to 6 PM) work best for me 19.7% 63
Early morning and/or evening hours (6 AM to 7 PM) work best for me 11.0% 35
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me 14.1% 45

Is there anything you’d like us to know about your experiences with the days/times City services are available?

Answered
102
Skipped
217

How would you prefer to file non-emergency police reports?

Response Percent Response Count
On-line 53.3% 170
In person (at a station) 1.6% 5
Over the phone (a dedicated number that is not 911) 32.6% 104
By mobile application 7.8% 25
Other 4.7% 15

How would you describe your most recent experience with the City?

Response Percent Response Count
Excellent 31.3% 100
Good 29.2% 93
Neither good or bad 24.5% 78
Bad 8.5% 27
Terrible 6.6% 21

Please tell us about that experience and why you rated it the way you did.

Answered
226
Skipped
93

What type of proactive information would you like? (select all that apply)

Response Percent Response Count
Bill information (due date, amount owed, etc.) 46.4% 148
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.) 68.3% 218
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.) 58.0% 185
Project information (construction schedules, progress, road closures, delays, etc.) 62.1% 198
Alerts (road closures, light outages, flooding, etc.) 60.2% 192
News releases 30.1% 96
Status of your requests (pot holes, landscaping, graffiti, etc.) 65.5% 209
Event information 29.2% 93
Other 11.3% 36

What is your zip code?

Answered
318
Skipped
1

What age range do you fall into? (Optional)

Response Percent Response Count
16-22 year’s old 0.9% 3
23-38 year’s old 14.9% 47
39-54 year’s old 20.6% 65
55-73 year’s old 44.9% 142
74-91 year’s old 18.7% 59

Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.

Response Percent Response Count
Student at University of Arizona 2.9% 9
Business Owner 10.5% 33
Employed Full Time 38.7% 121
Employed Part Time 9.3% 29
Stay at Home Parent 1.9% 6
Work Multiple Jobs 5.4% 17
City of Tucson Resident 47.3% 148
Retired 45.0% 141
Name not available
November 15, 2019, 5:58 AM
  • What are the most common reasons you contact the City? (select all that apply)
    • Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds)
    • Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way)
    • Report a pothole
    • Obtain a permit
    • File a non-emergency report
    • Emergency services (police, fire)
    • Homelessness (vacant buildings, camps, etc.)
  • How often do you contact the City?
    • Occasionally
  • How do you typically connect with the City?
    • Smart phone app
  • How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

    1. Email
  • Other:
    No response.
  • Why did you select your number 1 choice?

    24 he. services

  • Not including emergency needs, when would be the best days and time of day for you to connect with the City?
    • Standard business hours (Weekdays, 8 AM to 5 PM) work best for me
  • Is there anything you’d like us to know about your experiences with the days/times City services are available?
    No response.
  • How would you prefer to file non-emergency police reports?
    • On-line
  • How would you describe your most recent experience with the City?
    • Neither good or bad
  • Please tell us about that experience and why you rated it the way you did.

    Your response to the Amphi Plaza problems.

  • What type of proactive information would you like? (select all that apply)
    • Status of your requests (pot holes, landscaping, graffiti, etc.)
    • Event information
    • Other - Addressing orphan trash, Amphi Plaza, homelessness camps (see my email)
  • What is your zip code?
    85719
  • What age range do you fall into? (Optional)
    • 74-91 year’s old
  • Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
    • Retired
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.