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Open Town Hall

Tell us about your experience connecting with the City of Tucson.

950 responses


What are the most common reasons you contact the City? (select all that apply)

Response Percent Response Count
Pay a bill/ticket/fee (water, trash/recycling, citation, permit) 44.2% 420
Turn on/off a service (water or trash/recycling) 18.5% 176
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds) 20.8% 198
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way) 15.8% 150
Report a pothole 30.1% 286
Obtain a permit 6.0% 57
File a non-emergency report 12.9% 123
Emergency services (police, fire) 16.6% 158
Request general or miscellaneous information (find forms, property information, event or meeting info) 18.6% 177
Records request 4.6% 44
Housing 1.7% 16
Homelessness (vacant buildings, camps, etc.) 5.1% 48
Other 18.5% 176

How often do you contact the City?

Response Percent Response Count
Daily 1.3% 12
Weekly 4.3% 41
Monthly 20.0% 190
Occasionally 44.9% 427
Rarely or Never 29.5% 280

How do you typically connect with the City?

Response Percent Response Count
In person 2.4% 23
By phone 37.6% 357
Finding information/resources on-line 30.6% 291
Email 20.2% 192
Social media 0.3% 3
Smart phone app 2.9% 28
Other 5.9% 56

Do you try to call or find information on the website first?

Response Percent Response Count
Yes 60.9% 14
No 39.1% 9

Do you try to find information on the City’s website before calling?

Response Percent Response Count
Yes 71.9% 259
No 28.1% 101

How do you know what number to call?

Response Percent Response Count
I search for the number by service 43.1% 155
I search for the number by department 31.1% 112
I have a list of the numbers I need 18.1% 65
I just call different City numbers until I find the right one or get transferred to the right person 7.8% 28

What is your experience finding the right City phone number to call?

Response Percent Response Count
Very easy 17.5% 63
Easy 29.2% 105
Neither easy nor difficult 31.9% 115
Difficult 18.3% 66
Nearly impossible 3.1% 11

Why did you give that answer:

Answered
218
Skipped
732

How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

Other:

Answered
63
Skipped
887

Why did you select your number 1 choice?

Answered
745
Skipped
205

Not including emergency needs, when would be the best days and time of day for you to connect with the City?

Response Percent Response Count
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me 52.6% 499
Extended business hours (Weekdays, 7 AM to 6 PM) work best for me 20.4% 193
Early morning and/or evening hours (6 AM to 7 PM) work best for me 11.9% 113
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me 15.1% 143

Is there anything you’d like us to know about your experiences with the days/times City services are available?

Answered
255
Skipped
695

How would you prefer to file non-emergency police reports?

Response Percent Response Count
On-line 50.2% 476
In person (at a station) 3.6% 34
Over the phone (a dedicated number that is not 911) 35.7% 338
By mobile application 6.9% 65
Other 3.7% 35

How would you describe your most recent experience with the City?

Response Percent Response Count
Excellent 29.6% 281
Good 30.4% 288
Neither good or bad 24.9% 236
Bad 9.0% 85
Terrible 6.1% 58

Please tell us about that experience and why you rated it the way you did.

Answered
630
Skipped
320

What type of proactive information would you like? (select all that apply)

Response Percent Response Count
Bill information (due date, amount owed, etc.) 43.9% 416
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.) 58.0% 550
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.) 49.5% 469
Project information (construction schedules, progress, road closures, delays, etc.) 51.7% 490
Alerts (road closures, light outages, flooding, etc.) 52.7% 500
News releases 26.3% 249
Status of your requests (pot holes, landscaping, graffiti, etc.) 57.3% 543
Event information 24.9% 236
Other 13.8% 131

What is your zip code?

Answered
948
Skipped
2

What age range do you fall into? (Optional)

Response Percent Response Count
16-22 year’s old 1.3% 12
23-38 year’s old 16.2% 148
39-54 year’s old 20.9% 190
55-73 year’s old 50.2% 457
74-91 year’s old 11.4% 104

Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.

Response Percent Response Count
Student at University of Arizona 2.4% 21
Business Owner 9.1% 78
Employed Full Time 43.2% 372
Employed Part Time 8.7% 75
Stay at Home Parent 2.0% 17
Work Multiple Jobs 4.2% 36
City of Tucson Resident 41.6% 358
Retired 40.2% 346
Name not available (registered)
June 29, 2020, 7:57 AM
  • What are the most common reasons you contact the City? (select all that apply)
    • Report a pothole
  • How often do you contact the City?
    • Monthly
  • How do you typically connect with the City?
    • By phone
  • Do you try to find information on the City’s website before calling?
    • No
  • How do you know what number to call?
    • I have a list of the numbers I need
  • What is your experience finding the right City phone number to call?
    • Easy
  • Why did you give that answer:
    No response.
  • How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

    1. By phone

    2. Email

    3. Self-service on-line
    4. Please specify below

      Other

    5. In person
  • Other:
    No response.
  • Why did you select your number 1 choice?
    No response.
  • Not including emergency needs, when would be the best days and time of day for you to connect with the City?
    • Extended business hours (Weekdays, 7 AM to 6 PM) work best for me
  • Is there anything you’d like us to know about your experiences with the days/times City services are available?
    No response.
  • How would you prefer to file non-emergency police reports?
    • Over the phone (a dedicated number that is not 911)
  • How would you describe your most recent experience with the City?
    • Good
  • Please tell us about that experience and why you rated it the way you did.
    No response.
  • What type of proactive information would you like? (select all that apply)
    • Bill information (due date, amount owed, etc.)
    • Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.)
    • Unplanned City service information (water or trash/recycling outages, emerging issues, etc.)
    • Project information (construction schedules, progress, road closures, delays, etc.)
    • Alerts (road closures, light outages, flooding, etc.)
    • Status of your requests (pot holes, landscaping, graffiti, etc.)
  • What is your zip code?
    85705
  • What age range do you fall into? (Optional)
    • 55-73 year’s old
  • Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
    • City of Tucson Resident
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.