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Open Town Hall

Tell us about your experience connecting with the City of Tucson.

553 unregistered responses


What are the most common reasons you contact the City? (select all that apply)

Response Percent Response Count
Pay a bill/ticket/fee (water, trash/recycling, citation, permit) 47.4% 262
Turn on/off a service (water or trash/recycling) 19.9% 110
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds) 19.0% 105
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way) 15.0% 83
Report a pothole 28.0% 155
Obtain a permit 6.3% 35
File a non-emergency report 13.0% 72
Emergency services (police, fire) 17.4% 96
Request general or miscellaneous information (find forms, property information, event or meeting info) 17.2% 95
Records request 4.2% 23
Housing 2.0% 11
Homelessness (vacant buildings, camps, etc.) 5.6% 31
Other 18.4% 102

How often do you contact the City?

Response Percent Response Count
Daily 1.4% 8
Weekly 4.7% 26
Monthly 17.7% 98
Occasionally 43.6% 241
Rarely or Never 32.5% 180

How do you typically connect with the City?

Response Percent Response Count
In person 2.5% 14
By phone 41.8% 231
Finding information/resources on-line 28.2% 156
Email 18.4% 102
Social media 0.5% 3
Smart phone app 2.4% 13
Other 6.1% 34

Do you try to call or find information on the website first?

Response Percent Response Count
Yes 64.3% 9
No 35.7% 5

Do you try to find information on the City’s website before calling?

Response Percent Response Count
Yes 76.9% 180
No 23.1% 54

How do you know what number to call?

Response Percent Response Count
I search for the number by service 45.3% 106
I search for the number by department 30.3% 71
I have a list of the numbers I need 16.7% 39
I just call different City numbers until I find the right one or get transferred to the right person 7.7% 18

What is your experience finding the right City phone number to call?

Response Percent Response Count
Very easy 17.5% 41
Easy 27.4% 64
Neither easy nor difficult 35.5% 83
Difficult 17.1% 40
Nearly impossible 2.6% 6

Why did you give that answer:

Answered
132
Skipped
421

How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

Other:

Answered
34
Skipped
519

Why did you select your number 1 choice?

Answered
389
Skipped
164

Not including emergency needs, when would be the best days and time of day for you to connect with the City?

Response Percent Response Count
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me 50.5% 278
Extended business hours (Weekdays, 7 AM to 6 PM) work best for me 20.7% 114
Early morning and/or evening hours (6 AM to 7 PM) work best for me 13.4% 74
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me 15.4% 85

Is there anything you’d like us to know about your experiences with the days/times City services are available?

Answered
126
Skipped
427

How would you prefer to file non-emergency police reports?

Response Percent Response Count
On-line 49.7% 274
In person (at a station) 5.1% 28
Over the phone (a dedicated number that is not 911) 35.6% 196
By mobile application 6.2% 34
Other 3.4% 19

How would you describe your most recent experience with the City?

Response Percent Response Count
Excellent 27.6% 152
Good 31.8% 175
Neither good or bad 26.1% 144
Bad 8.9% 49
Terrible 5.6% 31

Please tell us about that experience and why you rated it the way you did.

Answered
340
Skipped
213

What type of proactive information would you like? (select all that apply)

Response Percent Response Count
Bill information (due date, amount owed, etc.) 43.4% 239
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.) 52.5% 289
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.) 45.4% 250
Project information (construction schedules, progress, road closures, delays, etc.) 46.3% 255
Alerts (road closures, light outages, flooding, etc.) 50.1% 276
News releases 25.6% 141
Status of your requests (pot holes, landscaping, graffiti, etc.) 52.3% 288
Event information 22.9% 126
Other 15.1% 83

What is your zip code?

Answered
552
Skipped
1

What age range do you fall into? (Optional)

Response Percent Response Count
16-22 year’s old 1.7% 9
23-38 year’s old 17.2% 89
39-54 year’s old 22.2% 115
55-73 year’s old 51.5% 267
74-91 year’s old 7.3% 38

Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.

Response Percent Response Count
Student at University of Arizona 2.1% 10
Business Owner 8.5% 40
Employed Full Time 47.1% 222
Employed Part Time 8.1% 38
Stay at Home Parent 1.9% 9
Work Multiple Jobs 3.2% 15
City of Tucson Resident 39.3% 185
Retired 35.9% 169
Name not available (unclaimed)
June 25, 2020, 12:43 PM
  • What are the most common reasons you contact the City? (select all that apply)
    • Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds)
  • How often do you contact the City?
    • Occasionally
  • How do you typically connect with the City?
    • By phone
  • Do you try to find information on the City’s website before calling?
    • Yes
  • How do you know what number to call?
    • I search for the number by department
  • What is your experience finding the right City phone number to call?
    • Neither easy nor difficult
  • Why did you give that answer:
    No response.
  • How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

    1. By phone
  • Other:
    No response.
  • Why did you select your number 1 choice?
    No response.
  • Not including emergency needs, when would be the best days and time of day for you to connect with the City?
    • Standard business hours (Weekdays, 8 AM to 5 PM) work best for me
  • Is there anything you’d like us to know about your experiences with the days/times City services are available?
    No response.
  • How would you prefer to file non-emergency police reports?
    • Over the phone (a dedicated number that is not 911)
  • How would you describe your most recent experience with the City?
    • Bad
  • Please tell us about that experience and why you rated it the way you did.

    I reported overgrowth in the arroya behind my home on Nov 4 2019
    The report was incorrectly reported as "in the easement". So nothing was ever done. It is nature hazard and a real problem during monsoon season. I have called 3 more times to complain!

  • What type of proactive information would you like? (select all that apply)
    • Other - I need it cleaned up. Before the rains.
  • What is your zip code?
    85711
  • What age range do you fall into? (Optional)
    • 74-91 year’s old
  • Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
    • City of Tucson Resident
    • Retired
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.