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Tell us about your experience connecting with the City of Tucson.

449 unregistered responses


What are the most common reasons you contact the City? (select all that apply)

Response Percent Response Count
Pay a bill/ticket/fee (water, trash/recycling, citation, permit) 49.0% 220
Turn on/off a service (water or trash/recycling) 18.3% 82
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds) 18.9% 85
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way) 14.7% 66
Report a pothole 26.7% 120
Obtain a permit 6.9% 31
File a non-emergency report 14.0% 63
Emergency services (police, fire) 19.8% 89
Request general or miscellaneous information (find forms, property information, event or meeting info) 19.2% 86
Records request 3.8% 17
Housing 2.4% 11
Homelessness (vacant buildings, camps, etc.) 5.6% 25
Other 18.3% 82

How often do you contact the City?

Response Percent Response Count
Daily 1.8% 8
Weekly 5.1% 23
Monthly 19.2% 86
Occasionally 41.6% 187
Rarely or Never 32.3% 145

How do you typically connect with the City?

Response Percent Response Count
In person 3.1% 14
By phone 42.1% 189
Finding information/resources on-line 29.6% 133
Email 16.0% 72
Social media 0.7% 3
Smart phone app 2.2% 10
Other 6.2% 28

Do you try to call or find information on the website first?

Response Percent Response Count
Yes 64.3% 9
No 35.7% 5

Do you try to find information on the City’s website before calling?

Response Percent Response Count
Yes 76.0% 146
No 24.0% 46

How do you know what number to call?

Response Percent Response Count
I search for the number by service 47.9% 92
I search for the number by department 28.1% 54
I have a list of the numbers I need 15.6% 30
I just call different City numbers until I find the right one or get transferred to the right person 8.3% 16

What is your experience finding the right City phone number to call?

Response Percent Response Count
Very easy 17.2% 33
Easy 26.0% 50
Neither easy nor difficult 33.3% 64
Difficult 20.3% 39
Nearly impossible 3.1% 6

Why did you give that answer:

Answered
107
Skipped
342

How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

Other:

Answered
25
Skipped
424

Why did you select your number 1 choice?

Answered
311
Skipped
138

Not including emergency needs, when would be the best days and time of day for you to connect with the City?

Response Percent Response Count
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me 48.3% 217
Extended business hours (Weekdays, 7 AM to 6 PM) work best for me 20.9% 94
Early morning and/or evening hours (6 AM to 7 PM) work best for me 14.5% 65
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me 16.3% 73

Is there anything you’d like us to know about your experiences with the days/times City services are available?

Answered
101
Skipped
348

How would you prefer to file non-emergency police reports?

Response Percent Response Count
On-line 48.3% 217
In person (at a station) 5.1% 23
Over the phone (a dedicated number that is not 911) 36.5% 164
By mobile application 6.0% 27
Other 4.0% 18

How would you describe your most recent experience with the City?

Response Percent Response Count
Excellent 26.1% 117
Good 33.0% 148
Neither good or bad 28.3% 127
Bad 6.9% 31
Terrible 5.8% 26

Please tell us about that experience and why you rated it the way you did.

Answered
272
Skipped
177

What type of proactive information would you like? (select all that apply)

Response Percent Response Count
Bill information (due date, amount owed, etc.) 43.2% 194
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.) 51.9% 233
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.) 45.7% 205
Project information (construction schedules, progress, road closures, delays, etc.) 47.2% 212
Alerts (road closures, light outages, flooding, etc.) 51.7% 232
News releases 27.2% 122
Status of your requests (pot holes, landscaping, graffiti, etc.) 52.3% 235
Event information 24.3% 109
Other 16.5% 74

What is your zip code?

Answered
448
Skipped
1

What age range do you fall into? (Optional)

Response Percent Response Count
16-22 year’s old 0.7% 3
23-38 year’s old 17.1% 71
39-54 year’s old 23.3% 97
55-73 year’s old 51.9% 216
74-91 year’s old 7.0% 29

Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.

Response Percent Response Count
Student at University of Arizona 2.2% 8
Business Owner 8.6% 32
Employed Full Time 48.5% 180
Employed Part Time 7.5% 28
Stay at Home Parent 1.9% 7
Work Multiple Jobs 1.9% 7
City of Tucson Resident 41.8% 155
Retired 34.8% 129
Name not available (unclaimed)
November 19, 2019, 8:51 AM
  • What are the most common reasons you contact the City? (select all that apply)
    • Turn on/off a service (water or trash/recycling)
    • File a non-emergency report
  • How often do you contact the City?
    • Occasionally
  • How do you typically connect with the City?
    • By phone
  • Do you try to find information on the City’s website before calling?
    • Yes
  • How do you know what number to call?
    • I search for the number by service
  • What is your experience finding the right City phone number to call?
    • Easy
  • Why did you give that answer:
    I never have trouble.
  • How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?

    1. By phone

    2. In person

    3. Smart phone App

    4. Self-service on-line

    5. Email

    6. Access to information/resources on-line

    7. Chat now service on-line
    8. Please specify below

      Other
  • Other:
    No response.
  • Why did you select your number 1 choice?

    I prefer to speak on the phone when possible.

  • Not including emergency needs, when would be the best days and time of day for you to connect with the City?
    • Early morning and/or evening hours (6 AM to 7 PM) work best for me
  • Is there anything you’d like us to know about your experiences with the days/times City services are available?
    No response.
  • How would you prefer to file non-emergency police reports?
    • Over the phone (a dedicated number that is not 911)
  • How would you describe your most recent experience with the City?
    • Good
  • Please tell us about that experience and why you rated it the way you did.

    It went well, but it was difficult to get an actual person on the line.

  • What type of proactive information would you like? (select all that apply)
    • Bill information (due date, amount owed, etc.)
    • Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.)
    • Unplanned City service information (water or trash/recycling outages, emerging issues, etc.)
    • Project information (construction schedules, progress, road closures, delays, etc.)
    • Alerts (road closures, light outages, flooding, etc.)
    • News releases
    • Event information
  • What is your zip code?
    85719
  • What age range do you fall into? (Optional)
    • 23-38 year’s old
  • Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
    • Employed Full Time
    • City of Tucson Resident
Open Town Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open Town Hall is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.