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Check out some recent Registered Statements from forum participants

Name not available October 11, 2019, 7:53 AM

What are the most common reasons you contact the City? (select all that apply)
Other - Have alley behind my house graded


How often do you contact the City?
Occasionally


How do you typically connect with the City?
Email


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Email


Why did you select your number 1 choice?
easy


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Excellent


What type of proactive information would you like? (select all that apply)
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.)


What is your zip code?
85730


What age range do you fall into? (Optional)
55-73 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Employed Full Time

Name not available October 10, 2019, 5:00 AM

What are the most common reasons you contact the City? (select all that apply)
Other - Overgrown weeds in the Wilson Ave. Wash


How often do you contact the City?
Occasionally


How do you typically connect with the City?
By phone


Do you try to find information on the City’s website before calling?
No


How do you know what number to call?
I have a list of the numbers I need


What is your experience finding the right City phone number to call?
Neither easy nor difficult


Why did you give that answer:
I learned to simply call the Ward 3 office. When I call the departments individually usually nothing happens.


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
By phone


Why did you select your number 1 choice?
It works the best for me.
And, I would like to thank the City crew for responding to my latest call to the Ward 3 office. They did a fine job.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


Is there anything you’d like us to know about your experiences with the days/times City services are available?
Again, thank you for a job well done on the Wilson Ave.Wash.


How would you prefer to file non-emergency police reports?
Over the phone (a dedicated number that is not 911)


How would you describe your most recent experience with the City?
Good


What type of proactive information would you like? (select all that apply)
Other - Regularly scheduled maintenance of the Wilson Ave. Wash.


What is your zip code?
85719


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Name not available October 9, 2019, 7:23 PM

What are the most common reasons you contact the City? (select all that apply)
Other - Serve as President of a Neighborhood Association


How often do you contact the City?
Monthly


How do you typically connect with the City?
Email


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Email, By phone, In person, Access to information/resources on-line


Why did you select your number 1 choice?
Easy, done at my convenience, usually most appropriate for my needs.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Excellent


Please tell us about that experience and why you rated it the way you did.

Met in person with my Councilperson to discuss an issue.


What type of proactive information would you like? (select all that apply)
Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Alerts (road closures, light outages, flooding, etc.), Status of your requests (pot holes, landscaping, graffiti, etc.), Event information


What is your zip code?
85711-1921


What age range do you fall into? (Optional)
55-73 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
City of Tucson Resident, Retired

Name not available October 9, 2019, 4:51 PM

What are the most common reasons you contact the City? (select all that apply)
Emergency services (police, fire)


How often do you contact the City?
Rarely or Never


How do you typically connect with the City?
Finding information/resources on-line


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Access to information/resources on-line, Self-service on-line, Smart phone App, Email, By phone, In person, Chat now service on-line, Other


Why did you select your number 1 choice?
Ease of use


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Good


Please tell us about that experience and why you rated it the way you did.

Problem was resolved in a timely manner



What type of proactive information would you like? (select all that apply)
Status of your requests (pot holes, landscaping, graffiti, etc.)


What is your zip code?
85745


What age range do you fall into? (Optional)
55-73 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
City of Tucson Resident

Name not available October 9, 2019, 11:01 AM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit)


How often do you contact the City?
Monthly


How do you typically connect with the City?
Finding information/resources on-line


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Self-service on-line, Chat now service on-line, Access to information/resources on-line, Smart phone App, Email, In person, By phone


Why did you select your number 1 choice?
Generally I know exactly what service is needed - I go online, do what is needed, then leave.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Excellent


What type of proactive information would you like? (select all that apply)
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Project information (construction schedules, progress, road closures, delays, etc.), Alerts (road closures, light outages, flooding, etc.), Status of your requests (pot holes, landscaping, graffiti, etc.), Event information


What is your zip code?
85749


What age range do you fall into? (Optional)
23-38 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Employed Full Time, Stay at Home Parent

Name not available October 9, 2019, 9:42 AM

What are the most common reasons you contact the City? (select all that apply)
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way)


How often do you contact the City?
Rarely or Never


How do you typically connect with the City?
Finding information/resources on-line


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Access to information/resources on-line, Email


Why did you select your number 1 choice?
Easiest for me


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
Over the phone (a dedicated number that is not 911)


How would you describe your most recent experience with the City?
Excellent


Please tell us about that experience and why you rated it the way you did.

Although the url printed on the flyer I got was incorrect, I managed to find the right one and it was very efficient.
Furthermore the work (tree trimming) was carried out very promptly.


What type of proactive information would you like? (select all that apply)
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Project information (construction schedules, progress, road closures, delays, etc.), Status of your requests (pot holes, landscaping, graffiti, etc.)


What is your zip code?
85716


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Michelle Minner October 8, 2019, 11:14 AM

What are the most common reasons you contact the City? (select all that apply)
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds)


How often do you contact the City?
Rarely or Never


How do you typically connect with the City?
Email


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Email, Access to information/resources on-line, Self-service on-line, Smart phone App, Chat now service on-line, By phone, In person, Other


Why did you select your number 1 choice?
because email is quick and easy to report a problem, and with my first experience reporting that way, I got responses...the first email response that the problem was reported, and the second when the work order was complete! Good follow up.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Excellent


Please tell us about that experience and why you rated it the way you did.

I found an email address listed on my neighborhood social media...and I reported weeds growing into visual field of driving on a public road. I received an immediate response via email that the work order was listed. Then two days after the weeds were cut down, I received a completed work order request email notice. Excellent. No fuss, no muss, and visual obstruction cleared!


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.), Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Project information (construction schedules, progress, road closures, delays, etc.), Alerts (road closures, light outages, flooding, etc.), News releases, Status of your requests (pot holes, landscaping, graffiti, etc.), Event information


What is your zip code?
85712


What age range do you fall into? (Optional)
55-73 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Name not available October 7, 2019, 3:17 PM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit), Report a pothole, Emergency services (police, fire)


How often do you contact the City?
Occasionally


How do you typically connect with the City?
Finding information/resources on-line


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Self-service on-line, Smart phone App, By phone, Email, Chat now service on-line, Access to information/resources on-line, In person


Why did you select your number 1 choice?
It's the least hassle as long as there really are other means of contact that support non-standard needs.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Early morning and/or evening hours (6 AM to 7 PM) work best for me


Is there anything you’d like us to know about your experiences with the days/times City services are available?
It was very hard to contact the Water services. Many times I would call and it would either not be business hours or I would just be put on hold for more than 5-10 minutes waiting to talk to a person since the online services were not working. I needed to change the name on an account, and it was not letting me do this online.


How would you prefer to file non-emergency police reports?
By mobile application


How would you describe your most recent experience with the City?
Neither good or bad


Please tell us about that experience and why you rated it the way you did.

I had two recent experiences -- one was pretty good in that I reported a pothole and about two-three weeks later it was filled in.

The other experience was not as good since I was trying to get a hold of the Water department, and I couldn't until one day when I had to stay at home to take care of my sick kid and could stay on the phone for the hour and a half necessary.


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.), Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Status of your requests (pot holes, landscaping, graffiti, etc.)


What is your zip code?
85711


What age range do you fall into? (Optional)
39-54 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Employed Part Time

Name not available October 6, 2019, 3:50 PM

What are the most common reasons you contact the City? (select all that apply)
Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way)


How often do you contact the City?
Rarely or Never


How do you typically connect with the City?
By phone


Do you try to find information on the City’s website before calling?
No


How do you know what number to call?
I have a list of the numbers I need


What is your experience finding the right City phone number to call?
Difficult


Why did you give that answer:
Years ago I had to call and call to know who was in charge of the area next to my house.


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
By phone, Email


Why did you select your number 1 choice?
I always call now that I know which dept to call.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
Over the phone (a dedicated number that is not 911)


How would you describe your most recent experience with the City?
Neither good or bad


Please tell us about that experience and why you rated it the way you did.

It ended up my problem. Man that came said 4 ft is the law but there is not 4 ft from the banks of the riparian area even there.


What type of proactive information would you like? (select all that apply)
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Project information (construction schedules, progress, road closures, delays, etc.), Alerts (road closures, light outages, flooding, etc.), Status of your requests (pot holes, landscaping, graffiti, etc.)


What is your zip code?
85715


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Name not available October 5, 2019, 7:34 AM

What are the most common reasons you contact the City? (select all that apply)
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds), Other - Extending time of left turn arrow. Light at Campbell & Ft Lowell allows for a maximum of 4 cars to make a left turn even when there may be 20 in the turn lane. I’ve reported this twice to appropriate city office. No response/action taken??


How often do you contact the City?
Occasionally


How do you typically connect with the City?
By phone


Do you try to find information on the City’s website before calling?
Yes


How do you know what number to call?
I search for the number by service


What is your experience finding the right City phone number to call?
Neither easy nor difficult


Why did you give that answer:
I can usually find the number without much difficulty.


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
By phone, Email, Access to information/resources on-line


Other:
5203257109


Why did you select your number 1 choice?
It’s the easiest way to connect.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


Is there anything you’d like us to know about your experiences with the days/times City services are available?
No. Just wish they would check out my concern before some driver gets impatient and causes an accident.


How would you prefer to file non-emergency police reports?
Over the phone (a dedicated number that is not 911)


How would you describe your most recent experience with the City?
Bad


Please tell us about that experience and why you rated it the way you did.

No action taken after repeated calls.


What type of proactive information would you like? (select all that apply)
Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Project information (construction schedules, progress, road closures, delays, etc.), Alerts (road closures, light outages, flooding, etc.), Status of your requests (pot holes, landscaping, graffiti, etc.), Event information


What is your zip code?
85719


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
City of Tucson Resident, Retired