Skip to Content
This is optimized for screen readers. Click this link to turn off optimization.

Subscribe to Registered Statements From Forum Participants

Info Hide

Get registered statements in your RSS reader or emailed to you as a daily digest.

A statement is registered if it is claimed, verified and civil:

  1. It is claimed if its author has claimed the statement by signing in before or shortly after submitting the statement.
  2. It is verified if it is claimed and its author has provided their street address in their registration and verified their email address by clicking the verification link emailed by Open Town Hall.
  3. It is civil if it is verified and it meets the guidelines for civility.

If any of these conditions are not met, then the statement is unregistered.

Statements are emailed at most once per day (in the morning).

Subscribe

Manage your subscription in your RSS feed reader

Check out some recent Registered Statements from forum participants

Name not available November 19, 2019, 9:04 AM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit), Turn on/off a service (water or trash/recycling)


How often do you contact the City?
Occasionally


How do you typically connect with the City?
By phone


Do you try to find information on the City’s website before calling?
No


How do you know what number to call?
I search for the number by service


What is your experience finding the right City phone number to call?
Neither easy nor difficult


Why did you give that answer:
It is on the bill.


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Self-service on-line, By phone, Email


Why did you select your number 1 choice?
Then we both have a record of the contact.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Bad


Please tell us about that experience and why you rated it the way you did.

My deceased father's account was charged a $28 fee for an auto pmt request you made to his account. You submitted the auto pmt request after I called and spoke to one of your csrs and requested the auto pay request be discontinued due to my father's passing. I followed up with a second call to request a refund but was denied.


What type of proactive information would you like? (select all that apply)
Other - NONE


What is your zip code?
85755


What age range do you fall into? (Optional)
55-73 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Business Owner, Employed Full Time

Name not shown November 18, 2019, 11:46 AM

What are the most common reasons you contact the City? (select all that apply)
Emergency services (police, fire), Request general or miscellaneous information (find forms, property information, event or meeting info)


How often do you contact the City?
Rarely or Never


How do you typically connect with the City?
By phone


Do you try to find information on the City’s website before calling?
Yes


How do you know what number to call?
I search for the number by service


What is your experience finding the right City phone number to call?
Neither easy nor difficult


Why did you give that answer:
COT websites are average, at best. They are not consistant between departments, and are usually outdated.


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Access to information/resources on-line, Email, By phone, Smart phone App, Self-service on-line, Chat now service on-line, In person


Why did you select your number 1 choice?
It is a new digital world.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Neither good or bad


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.), Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Alerts (road closures, light outages, flooding, etc.), Event information


What is your zip code?
85711


What age range do you fall into? (Optional)
39-54 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Business Owner, Employed Full Time, City of Tucson Resident

Name not available November 18, 2019, 7:55 AM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit)


How often do you contact the City?
Rarely or Never


How do you typically connect with the City?
By phone


Do you try to find information on the City’s website before calling?
Yes


How do you know what number to call?
I search for the number by department


What is your experience finding the right City phone number to call?
Very easy


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
By phone, Email, Access to information/resources on-line


Why did you select your number 1 choice?
It makes it easy to talk to the person direct.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Good


What type of proactive information would you like? (select all that apply)
News releases


What is your zip code?
85714


What age range do you fall into? (Optional)
39-54 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Employed Full Time

Name not available November 18, 2019, 7:52 AM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit)


How often do you contact the City?
Monthly


How do you typically connect with the City?
Finding information/resources on-line


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Self-service on-line


Why did you select your number 1 choice?
Service on-line lets me pay my bill without hassle. There are also resources on-line in regards to how to contact and where to go if you want to go in person.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Nights and/or Weekends (Weekdays 5 PM - 8 PM and/or Saturday, Sunday) work best for me


Is there anything you’d like us to know about your experiences with the days/times City services are available?
I enjoyed being able to access and go in person after I get off of my scheduled shift times.


How would you prefer to file non-emergency police reports?
Over the phone (a dedicated number that is not 911)


How would you describe your most recent experience with the City?
Good


Please tell us about that experience and why you rated it the way you did.

I recently have called to report a non-emergency with the after hours number. Luckily, it was before 2200. They were efficient and I was able to give them details appropriately.


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.), Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Project information (construction schedules, progress, road closures, delays, etc.), Alerts (road closures, light outages, flooding, etc.), News releases, Status of your requests (pot holes, landscaping, graffiti, etc.), Event information


What is your zip code?
85757


What age range do you fall into? (Optional)
23-38 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Employed Full Time, City of Tucson Resident

Name not available November 16, 2019, 4:31 PM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit)


How often do you contact the City?
Monthly


How do you typically connect with the City?
Other - Bill payment through bank.


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Email, Self-service on-line, Access to information/resources on-line, Chat now service on-line, By phone, In person, Smart phone App


Why did you select your number 1 choice?
Avoids long phone waiting time, gives a hard copy of communications, easy to use.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Excellent


Please tell us about that experience and why you rated it the way you did.

Fast response, reasonable solution


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.), Project information (construction schedules, progress, road closures, delays, etc.), Alerts (road closures, light outages, flooding, etc.), Status of your requests (pot holes, landscaping, graffiti, etc.)


What is your zip code?
85745


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Name not shown November 15, 2019, 7:40 PM

What are the most common reasons you contact the City? (select all that apply)
Request general or miscellaneous information (find forms, property information, event or meeting info)


How often do you contact the City?
Occasionally


How do you typically connect with the City?
In person


Do you try to call or find information on the website first?
Yes


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
In person, Self-service on-line, Access to information/resources on-line


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
Over the phone (a dedicated number that is not 911)


How would you describe your most recent experience with the City?
Neither good or bad


What type of proactive information would you like? (select all that apply)
Project information (construction schedules, progress, road closures, delays, etc.), Event information


What is your zip code?
85719


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
City of Tucson Resident, Retired

Name not available November 15, 2019, 4:17 PM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit), Turn on/off a service (water or trash/recycling)


How often do you contact the City?
Occasionally


How do you typically connect with the City?
Email


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Email, Self-service on-line, By phone


Why did you select your number 1 choice?
So easy.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


Is there anything you’d like us to know about your experiences with the days/times City services are available?
Tucson Water service personnel have been most helpful.


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Excellent


Please tell us about that experience and why you rated it the way you did.

Requested service was responded to quickly.


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.), Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Project information (construction schedules, progress, road closures, delays, etc.), News releases


What is your zip code?
85713


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Name not available November 15, 2019, 5:58 AM

What are the most common reasons you contact the City? (select all that apply)
Report Code Enforcement issues (graffiti, parking violations, junk cars, residential weeds), Report Right of Way issues (tree trimming, weeds, landscaping in the Right of Way), Report a pothole, Obtain a permit, File a non-emergency report, Emergency services (police, fire), Homelessness (vacant buildings, camps, etc.)


How often do you contact the City?
Occasionally


How do you typically connect with the City?
Smart phone app


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Email


Why did you select your number 1 choice?
24 he. services


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Neither good or bad


Please tell us about that experience and why you rated it the way you did.

Your response to the Amphi Plaza problems.


What type of proactive information would you like? (select all that apply)
Status of your requests (pot holes, landscaping, graffiti, etc.), Event information, Other - Addressing orphan trash, Amphi Plaza, homelessness camps (see my email)


What is your zip code?
85719


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Name not available November 14, 2019, 7:35 PM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit)


How often do you contact the City?
Rarely or Never


How do you typically connect with the City?
By phone


Do you try to find information on the City’s website before calling?
Yes


How do you know what number to call?
I search for the number by service


What is your experience finding the right City phone number to call?
Difficult


Why did you give that answer:
my inquiry might be different than the menu presented and then there is no way to take to a live person


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
By phone


Why did you select your number 1 choice?
it takes too long to drill down thru the multiplying menus


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Good


Please tell us about that experience and why you rated it the way you did.

The meter reader, Leslie Shogaee was very diligent and resourceful.


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.)


What is your zip code?
85718


What age range do you fall into? (Optional)
39-54 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
Retired

Name not available November 8, 2019, 4:40 PM

What are the most common reasons you contact the City? (select all that apply)
Pay a bill/ticket/fee (water, trash/recycling, citation, permit), Report a pothole


How often do you contact the City?
Monthly


How do you typically connect with the City?
Finding information/resources on-line


How would you prefer to connect with the City (rank all in order of most preferred to least preferred)?
Email, Self-service on-line, By phone, Access to information/resources on-line, In person, Smart phone App


Why did you select your number 1 choice?
It's easier for me.


Not including emergency needs, when would be the best days and time of day for you to connect with the City?
Standard business hours (Weekdays, 8 AM to 5 PM) work best for me


How would you prefer to file non-emergency police reports?
On-line


How would you describe your most recent experience with the City?
Excellent


What type of proactive information would you like? (select all that apply)
Bill information (due date, amount owed, etc.), Planned City service information (water or trash/recycling schedules, interruptions, routes, etc.), Unplanned City service information (water or trash/recycling outages, emerging issues, etc.), Alerts (road closures, light outages, flooding, etc.)


What is your zip code?
85706


What age range do you fall into? (Optional)
74-91 year’s old


Which of the following describe you? (select all that apply). This is optional, but it will help the City understand how our customers needs differ and work to meet the need of all of our customers.
City of Tucson Resident, Retired